The new Microsoft voicemail we are using offers significantly improved transcription accuracy over Unified Messaging (UM). Some of these differences are covered below: The new Microsoft voicemail system introduces changes over the traditional Unified Messaging (UM) voicemail. Low volume or interference on the line can affect it, as well as any accents, mannerisms, or enunciation elements of the person speaking. There are a number of factors that contribute to how well the speech is transcribed, from the audio quality of the recording to the speech itself. Speech to text translation is much more difficult than text to speech, given the many variables that it has to overcome. The current version of speech to text transcription is significantly improved over prior versions and therefore transcriptions are much more accurate. Is the speech to text transcription accurate? Best practice is to always listen to the message to hear the actual content.
Later, you can listen to the message to hear the actual content. The preview is provided to give you a clue as to the content of the message, and particularly the urgency, which helps you to prioritize your response. For example, if you are in a meeting and can view messages but not immediately listen to them, you can respond accordingly.
This feature uses 'speech to text' technology to transcribe the content of each voicemail message into text.
